Shipping & Returns
Everything is printed to order in California. Here’s exactly how long that takes and what happens if something goes wrong.
Two clocks, kept separate
We won’t roll these into one number, because that’s how people end up disappointed. Production is how long we take. Transit is how long the carrier takes.
Printed, hand-checked, and boxed. Most orders go out in two days; in busy weeks it can take three. If yours is running behind, we email you.
Carrier time after your box leaves us, depending on how far you are from California. These are carrier estimates, not guarantees.
Gifting for a specific date? Email us before you order with the date and your zip, and we’ll confirm in writing whether it can arrive in time.
Free delivery on $50+
Standard ground delivery is free once your merchandise subtotal reaches $50 after discounts, before tax. The details:
- The 50 U.S. states only. Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO addresses may carry a surcharge, shown at checkout.
- Expedited and overnight upgrades are always paid, even above $50.
- One shipping benefit per order; it can’t be stacked with another shipping promotion.
- If a return drops your subtotal below $50, the original shipping cost may be deducted from the refund.
- We can change or end the offer at any time. The terms in effect when you order are the ones that apply.
Returns, honestly
Because every ball is printed with your photo, it can’t be resold. So custom orders are final sale except in the cases below. You approve your design before we print, and that approval is what starts production.
We’ll always fix these, free
- The print doesn’t match the design you approved.
- A printing defect: smearing, misalignment, wrong text or color.
- Damage in transit, or a wrong or missing item.
Email [email protected] within 15 days of delivery with your order number and a photo of the problem. We’ll reprint and reship at no cost, or refund you in full. Your choice. You usually won’t need to send anything back.
What we can’t refund
- Typos, wrong names, or wrong dates in text you entered and approved.
- Low-resolution, blurry, or dark photos you approved after we flagged them.
- Normal scuffing from actually playing golf with them.
- Change of mind on a personalized item once printing has started.
Delays and lost packages
We don’t guarantee a delivery date. If we can’t ship within 30 days of your order, we’ll email you with a revised date and the option to cancel for a full refund. Once a package is scanned as delivered we can help you file a carrier claim, but we can’t be responsible for theft after delivery.
The full legal wording lives in our terms of service and privacy policy.
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