Questions, answered
Everything people ask before ordering. If yours isn’t here, send us a message.
Ordering & photos
What kind of photo works best?+
A clear, well-lit photo where the face fills a good part of the frame works best. Phone photos can work well. Check the preview before ordering, and contact us if you are unsure.
Can I add my own text?+
Yes. Add a name, nickname, date, or short message using the options shown in the customizer.
Do you print on both sides?+
We can. Most people put the photo on one side and a message on the other. Just tell us what you’d like on the back when you order.
Can each ball in the pack be different?+
Not within one pack. Each pack uses one design. To order different designs, add a separate pack for each design to your cart.
Do I need to know anything about golf?+
No. Choose your photo and words, and the customizer guides you through the available options.
The balls themselves
Are these real, playable golf balls?+
Yes. Brand-new white golf balls, never played or refurbished. Plenty of people keep the first set on a desk or shelf, but they’re made to be hit.
Will the print peel or wash off?+
The design is printed on the ball rather than applied as a sticker or decal. Wear and scuffing can occur during handling or play.
Is it printed in color?+
Photos are printed in full color. Results vary with the source photo and the small printable area, so check the preview before ordering.
How many balls come in a pack?+
Available pack sizes and current prices are shown in the customizer before you add an item to your cart.
Shipping & delivery
How fast will it arrive?+
Orders are made to order. Production happens before carrier transit. Current estimates and available shipping options are shown at checkout; they are not guaranteed arrival dates.
I need it by a specific date. Can you help?+
We do not guarantee arrival by a particular date. Review the estimate shown at checkout and order early when timing matters.
When is delivery free?+
Standard shipping is free on U.S. orders of $75 or more before discounts and tax. Full conditions are on our shipping page.
Do you ship outside the U.S.?+
We currently ship within the 50 U.S. states.
How do I track my order?+
We email tracking when it becomes available after shipment. You can also look it up with your order number and email on the track your order page. No account needed.
After you order
What if I don’t love how it turns out?+
If an order arrives damaged, defective, or different from the approved design, contact us within 15 days of delivery with the order number and a photo. We review eligible claims under our shipping and returns policy.
Can I change or cancel after ordering?+
Contact us immediately. If production has not started, we may be able to change or cancel the order. Once printing begins, changes may not be possible.
Do you do bulk, corporate, or event orders?+
Contact us with the quantity and date to ask about availability and pricing for bulk, corporate, or event orders.
Email us with your question. Support hours are Monday–Friday, 9 a.m.–5 p.m. Pacific.